Troubleshooting and safety checklist

Published 9 October 2026, Updated 9 October 2026

Responsible analytics: common questions

Situation	What to check
No members appear	Use … → Reset filters, clear Filter Members and the course selector, include inactive members if needed, then Refresh.
Select all did not include everyone	It selects only visible members. Clear or change filters before selecting all.
A tab still shows another member	Event Reports, Courses and Performances use their own Member selectors.
A chart did not change with selected members	Resources and Charts 5–6 are organization-wide.
Recommendation yearly charts ignore the date picker	They intentionally cover the current year plus five previous years.
No shows displays an access message	The scheduling comparison requires additional scheduling or supervisory access.
Resources is empty or unavailable	It requires resource, quality or course-responsibility access configured by the organization.
Cannot open own Private Notes	A user cannot access the private-note thread attached to their own profile.
Cannot delete a private note	You must be its author, and it must have no replies.
Event report list is empty	The tab shows only regular or regulatory reports concerning that member, not hazard, squawk or QA reports.
Courses tab is empty	Check the Member selector. It shows only open courses currently assigned to that responsible member.
Drag and drop is missing in Courses	Assignment permission is required.
Restored page settings are confusing	Reset filters and confirm each tab’s saved member and date controls before continuing.

Course responsible Center: common questions

Situation	What to check
The title shows Restricted options	You have view-only access. Assignment, printing, Resources Stats and Task need Can manage course responsible by batch.
Cards cannot be dragged	View-only access, or you pressed Esc during the drag.
A column refuses a drop	The member is inactive or not configured as an instructor (faded heading). Review their profile.
An assigned course seems missing	Check Show Students, Show Courses, collapsed groups (including Others…) and the Responsibles filter, then select the recycle icon.
An unassigned course seems missing	Check the second-row Select: Students and Courses filters, and expand the groups in the window.
The board did not change after choosing a filter	The board refreshes when the selector is closed.
The Unassigned courses PDF does not match the window	The PDF uses the Show row filters, not the Select row.
The printed order differs from the screen	Only the name and total-course orders are used for printing.
The alert was not received	Messaging must be enabled and you need the permission to send messages; an inactive previous responsible is not notified.
A task disappeared	Change the Closed filter to All or Closed.

Quick safety checklist

Before making or communicating a supervisory decision:

1. Confirm whether the information is selected-member or organization-wide.
2. Confirm the member, course and date range.
3. Compare counts with activity volume and time period.
4. Treat ranking and relative-performance charts as investigation aids, not standalone quality judgments.
5. Review notes, reports, course progress and recommendation attempts where relevant.
6. Before changing responsibility, verify both the current and the new responsible member.
7. Decide deliberately whether an alert should be sent.
8. Confirm that the card or row shows the saved result.
9. Record necessary follow-up in a note or task.