Good practices and troubleshooting

Published 15 October 2026, Updated 15 October 2026

Good practices

Test a new type with Available for scheduling off, then switch it on.
Add holidays under Closed dates at the start of each year.
Use Specific available ranges for exceptions instead of editing the business hours.
Prefer an invoice number to a card when the member already paid.
Always tell members to contact accounts receivable for refunds after cancelling a paid appointment.

Problem	Solution
Settings button missing	You are not in the licensing managers list, or you opened a member page.
Dragging a time does nothing	Only grey or closed cells in the Licence center tab are draggable, and not while rescheduling.
Type not offered to a member	It is off, closed that day, or the member has an open related licence application.
Save refused	Read the red message: title, business hours (24-hour format, no overlap), start minutes, billing item code or date format.
Member not found	Select the person from the suggestion list; typing alone is not enough.