Published 15 October 2026, Updated 15 October 2026
Mobile version for managers
The mobile appointments page (Appointments in the mobile site) is the member page. It does not include the merged calendar, Settings, search, invoice entry or booking for other members. Managers who need those tools must use a computer. Managers can still book, pay for, move and cancel their own appointments on a phone as described in the General knowledge article.
Notifications and payments in brief
All appointment emails go to the member the appointment belongs to, at the address in their profile, from a no-reply address, in French then English (type, date, start, end and duration). The manager who performs the action does not receive a copy.
| Event | Email sent? | Who receives it |
|---|---|---|
| Appointment scheduled (free type) | Yes, confirmation | The member. |
| Scheduled with an existing invoice number | Yes, confirmation only (no receipt) | The member. |
| Scheduled with a card payment | Yes, confirmation and receipt | The member gets both; the accounting contacts also receive the receipt. |
| Appointment moved | Yes, always | The member. There is no checkbox to skip it. |
| Appointment deleted by a manager | Only if Send a cancellation email to the member is ticked (ticked by default) | The member. If unticked, the page confirms “The member was not notified by email.” |
| Appointment cancelled by the member | Yes, always | The member. |
| Settings saved, type created, deleted or reactivated | No | Nobody is notified. |
| Search, open details, abandon a move | No | Nobody. |
After every action a message tells you whether the email went out. If a message says the email could not be sent (for example the member has no valid email address), the action itself still succeeded: contact the member yourself. Note that refund requests are not automatic: after deleting a paid appointment, email accounts receivable as the warning explains.
Card payments run through Stripe. If online payment is turned off for your installation, types with billing items show “Card payment is temporarily unavailable” and cannot be booked.