Published 15 October 2026, Updated 15 October 2026
Troubleshooting
| Problem | Likely cause and solution |
|---|---|
| No appointment type in the list | None is active for you, or you have an open related request that blocks it. Contact the center. |
| All cells grey | The center is closed that week, or the minimum notice has not elapsed. Try a later week. |
| Cannot move my appointment | The rescheduling deadline has passed. You may only cancel it. |
| No confirmation email | Check your junk folder and that your profile email is right. The page message tells you whether the email was sent. |
| Payment form does not load | Reload the page; make sure your browser allows the card provider’s secure form. |
Who to contact
The page shows the center’s contact email in notices. Use it for refunds, special cases or when a time you need is not offered.