Moving or cancelling an appointment

Published 15 October 2026, Updated 15 October 2026

Click your appointment (shown under My Schedule) on the calendar. The Appointment details window shows the type, date and time, duration and, if one exists, the invoice number.

Button	What it does
Move appointment	Starts rescheduling. Only shown while rescheduling is still allowed.
Delete appointment	Cancels the appointment after you confirm.
Close	Closes the window.

A sentence in the window tells you whether you can still move it, and until when. Appointments of other people appear read-only.

Rescheduling

1. Click Move appointment.
2. A banner Rescheduling appointment asks you to select a highlighted available start time. Only times for the same type can be chosen.
3. Click the new time and confirm. You receive a notification email.
4. To abandon the change click Cancel rescheduling or press Esc. Your original time stays booked until you confirm a new one.

Cancelling

1. Click Delete appointment and confirm. This cannot be undone and a cancellation email is sent.
2. If a fee was paid, you must request a refund by emailing the accounts-receivable contact displayed in the window. Refunds may take up to 60 days.