Published 4 October 2026, Updated 4 October 2026
I cannot see Task center or a Task tab
Access depends on your role, the operational area, and organization settings. Ask your administrator or the manager of that area to confirm your access.
The pencil says to select an item first
Click one task row, then click the pencil. You can also double-click the row.
A Completed task is still visible
Completed is a Status, not the Closed state. Right-click the Closed cell and choose Closed when the follow-up is truly finished.
A task disappeared
It may have been closed or excluded by a filter. Show the filter row, select All under Closed, and clear the other filters.
The recurrence calendar cannot be clicked
Enter a valid Start date first. Recurrence also cannot be set directly on an occurrence that has already become its own record; edit the main recurring task instead.
Closing a recurring task created another date
This is expected while the recurrence is active. Closing the current occurrence advances the series. Remove the recurrence, save the task, and then close it if the series must stop permanently.
I created the task in the wrong area
The edit window does not move a task between work areas. Close the incorrect task and create a new one in the correct Task center section or operational Task tab.
I cannot find a person when assigning the task
Type at least two characters and wait for the suggestion list. Try the person’s family name or given name. If the person is still unavailable, ask an administrator to verify the member record and your access.
The list does not appear current
Click Refresh. In Task center, the area counters also update automatically, but not necessarily at the exact moment another user makes a change.