{"id":5775,"date":"2026-10-25T10:52:12","date_gmt":"2026-10-25T14:52:12","guid":{"rendered":"https:\/\/www.airsupervision.com\/wp-r\/docs\/managers\/licensing-center\/licensing-on-mobile\/case-details-and-actions\/"},"modified":"2026-10-25T10:52:12","modified_gmt":"2026-10-25T14:52:12","slug":"case-details-and-actions","status":"publish","type":"docs","link":"https:\/\/www.airsupervision.com\/wp-r\/docs\/managers\/licensing-center\/licensing-on-mobile\/case-details-and-actions\/","title":{"rendered":"Case details and actions"},"content":{"rendered":"\n

The case details<\/h3>\n\n\n\n

Tap a case to open it. The top shows the case type, the status and extra badges and, when signed, Signed by … on …<\/em>. Tap the photo to open the member’s contact details.<\/p>\n\n\n\n

\"Top<\/a>
Top of the case details<\/figcaption><\/figure>\n\n\n\n

The details list other given names, the member’s group (and the group at creation when different), the date of birth (calendar icon to add the birthday to your calendar), the licence number, the phone (SMS and call icons), the email (mail icon), the address (tap it to open the map), the fee references and the sent date. Choose an Enrolled course<\/strong> to see its flight time, credits included.<\/p>\n\n\n\n

\"Fee<\/a>
Fee references, course hours and the case sections<\/figcaption><\/figure>\n\n\n\n

The \u22ef button (More actions)<\/h3>\n\n\n\n

The \u22ef<\/strong> button in the top right corner of the header opens the case actions:<\/p>\n\n\n\n

\"The<\/a>
The \u22ef menu of a case<\/figcaption><\/figure>\n\n\n\n
Action<\/th>What it does<\/th>When it is shown<\/th><\/tr><\/thead>
Set case status<\/strong><\/td>Opens the status list with coloured badges; the current status has a check mark.<\/td>Always<\/td><\/tr>
Upload a file<\/strong><\/td>Takes a photo or picks a file, then asks for its name.<\/td>When file uploads are allowed<\/td><\/tr>
Set priority<\/strong> \/ Set normal<\/strong><\/td>Sets or removes the priority.<\/td>Always<\/td><\/tr>
Acknowledged by accounting<\/strong><\/td>Confirms the accounting acknowledgment.<\/td>Until it is set<\/td><\/tr>
Close the case<\/strong> \/ Reopen the case<\/strong><\/td>Closes or reopens after confirmation.<\/td>Always<\/td><\/tr>
Sign the case<\/strong> \/ Change the signature<\/strong><\/td>Opens the signature window.<\/td>Authorized agents of the case type<\/td><\/tr>
Send a request to the applicant<\/strong><\/td>Writes the reasons, previews and sends the request.<\/td>Unsigned cases<\/td><\/tr>
Send completion notification<\/strong><\/td>Previews and sends the completion email.<\/td>Signed cases whose type has a completion text<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
\"Set<\/a>
Set case status<\/figcaption><\/figure>\n\n\n\n

Choosing Signed<\/strong> or Completed<\/strong>, or signing, while accounting has not acknowledged the case shows the same warning as on desktop, with the acknowledgment option ticked by default.<\/p>\n\n\n\n

\"Signature<\/a>
Signature window<\/figcaption><\/figure>\n\n\n\n
\"Accounting<\/a>
Accounting warning before signing<\/figcaption><\/figure>\n\n\n\n

The signature date cannot be in the future. When the case is already signed, the window offers Change signed date<\/strong> and Remove signature<\/strong>.<\/p>\n\n\n\n

Requests from the phone<\/h3>\n\n\n\n

Send a request to the applicant<\/strong> opens a box where you type the reasons, one per line (optional). Tap Preview<\/strong> to see the email exactly as it will be sent, with its subject and recipients, then Send email<\/strong> (or Cancel<\/strong>). The email is recorded in the history.<\/p>\n\n\n\n

\"Request<\/a>
Request reasons<\/figcaption><\/figure>\n\n\n\n
\"Email<\/a>
Email preview before sending<\/figcaption><\/figure>\n","protected":false},"featured_media":0,"parent":5758,"menu_order":2,"template":"","doc_tag":[],"_links":{"self":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5775"}],"collection":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/types\/docs"}],"version-history":[{"count":0,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5775\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5758"}],"next":[{"title":"Checklist, files, notes and history","link":"https:\/\/www.airsupervision.com\/wp-r\/docs\/managers\/licensing-center\/licensing-on-mobile\/checklist-files-notes-and-history\/","href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5776"}],"prev":[{"title":"The mobile case list","link":"https:\/\/www.airsupervision.com\/wp-r\/docs\/managers\/licensing-center\/licensing-on-mobile\/the-mobile-case-list\/","href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5774"}],"wp:attachment":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/media?parent=5775"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/doc_tag?post=5775"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}