{"id":5759,"date":"2026-10-25T09:58:25","date_gmt":"2026-10-25T13:58:25","guid":{"rendered":"https:\/\/www.airsupervision.com\/wp-r\/docs\/managers\/licensing-center\/troubleshooting\/"},"modified":"2026-10-25T09:58:25","modified_gmt":"2026-10-25T13:58:25","slug":"troubleshooting","status":"publish","type":"docs","link":"https:\/\/www.airsupervision.com\/wp-r\/docs\/managers\/licensing-center\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"\n<figure class=\"wp-block-table\"><table><thead><tr><th>Situation<\/th><th>What to check<\/th><\/tr><\/thead><tbody><tr><td>The page or the mobile button is missing<\/td><td>Ask an administrator to add you to <strong>Authorized users<\/strong> or <strong>Administrators<\/strong>.<\/td><\/tr><tr><td>The <strong>Settings<\/strong> tab is missing<\/td><td>Only administrators see it.<\/td><\/tr><tr><td>I cannot edit <strong>Signed<\/strong> \/ <strong>Sign the case<\/strong> is missing<\/td><td>Only the authorized agents of that case type can sign.<\/td><\/tr><tr><td><em>Candidate does not exists or is inactive or does not have a licence number&#8230;<\/em> when adding a case<\/td><td>The member is inactive, has no licence number in the profile, or already has a case of this type.<\/td><\/tr><tr><td><strong>Send a request<\/strong> and <strong>Delete the case<\/strong> disappeared<\/td><td>The case is signed. Remove the signature first if this was a mistake.<\/td><\/tr><tr><td><strong>Send completion notification<\/strong> is missing<\/td><td>The case is not signed yet, or the case type has no completion text.<\/td><\/tr><tr><td>A case is marked overdue<\/td><td>It is open, not completed and older than the overdue delay. Complete or close it, or ask an administrator to adjust the delay.<\/td><\/tr><tr><td><em>No recipient has an email address<\/em><\/td><td>None of the recipients has an email address in their profile.<\/td><\/tr><tr><td>A file cannot be opened<\/td><td>It is locked or your credentials do not allow it.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Daily checklist for the licensing team<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the <strong>Licenses<\/strong> tab (or tap <strong>Overdue<\/strong> and <strong>Priority<\/strong> on mobile) and start with overdue and priority cases.<\/li>\n\n\n<li>Update the checklist of the files you received and upload the documents to the case.<\/li>\n\n\n<li>Send a request when something is missing and set <em>Waiting applicant answer<\/em> or <em>Waiting applicant payment<\/em>.<\/li>\n\n\n<li>Make sure accounting acknowledged the case before it is signed.<\/li>\n\n\n<li>After signature, add the competency, send the completion notification and follow the delivery until <em>Completed<\/em>.<\/li>\n<\/ol>\n","protected":false},"featured_media":0,"parent":5745,"menu_order":14,"template":"","doc_tag":[],"_links":{"self":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5759"}],"collection":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/types\/docs"}],"version-history":[{"count":0,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5759\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5745"}],"prev":[{"title":"Licensing on mobile","link":"https:\/\/www.airsupervision.com\/wp-r\/docs\/managers\/licensing-center\/licensing-on-mobile\/","href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5758"}],"wp:attachment":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/media?parent=5759"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/doc_tag?post=5759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}