{"id":5332,"date":"2026-10-15T09:08:08","date_gmt":"2026-10-15T13:08:08","guid":{"rendered":"https:\/\/www.airsupervision.com\/wp-r\/docs\/managers\/appointments\/good-practices-and-troubleshooting\/"},"modified":"2026-10-15T09:08:08","modified_gmt":"2026-10-15T13:08:08","slug":"good-practices-and-troubleshooting","status":"publish","type":"docs","link":"https:\/\/www.airsupervision.com\/wp-r\/docs\/managers\/appointments\/good-practices-and-troubleshooting\/","title":{"rendered":"Good practices and troubleshooting"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Good practices<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Test a new type with <strong>Available for scheduling<\/strong> off, then switch it on.<\/li>\n\n\n<li>Add holidays under Closed dates at the start of each year.<\/li>\n\n\n<li>Use Specific available ranges for exceptions instead of editing the business hours.<\/li>\n\n\n<li>Prefer an invoice number to a card when the member already paid.<\/li>\n\n\n<li>Always tell members to contact accounts receivable for refunds after cancelling a paid appointment.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Troubleshooting<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Problem<\/th><th>Solution<\/th><\/tr><\/thead><tbody><tr><td>Settings button missing<\/td><td>You are not in the licensing managers list, or you opened a member page.<\/td><\/tr><tr><td>Dragging a time does nothing<\/td><td>Only grey or closed cells in the Licence center tab are draggable, and not while rescheduling.<\/td><\/tr><tr><td>Type not offered to a member<\/td><td>It is off, closed that day, or the member has an open related licence application.<\/td><\/tr><tr><td>Save refused<\/td><td>Read the red message: title, business hours (24-hour format, no overlap), start minutes, billing item code or date format.<\/td><\/tr><tr><td>Member not found<\/td><td>Select the person from the suggestion list; typing alone is not enough.<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"featured_media":0,"parent":5324,"menu_order":8,"template":"","doc_tag":[],"_links":{"self":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5332"}],"collection":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/types\/docs"}],"version-history":[{"count":0,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5332\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5324"}],"prev":[{"title":"Mobile version and emails","link":"https:\/\/www.airsupervision.com\/wp-r\/docs\/managers\/appointments\/mobile-version-and-emails\/","href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5331"}],"wp:attachment":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/media?parent=5332"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/doc_tag?post=5332"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}