The mobile appointments page (Appointments<\/strong> in the mobile site) is the member<\/strong> page. It does not include the merged calendar, Settings, search, invoice entry or booking for other members. Managers who need those tools must use a computer. Managers can still book, pay for, move and cancel their own appointments on a phone as described in the General knowledge article.<\/p>\n\n\n\n All appointment emails go to the member the appointment belongs to<\/strong>, at the address in their profile, from a no-reply address, in French then English (type, date, start, end and duration). The manager who performs the action does not<\/strong> receive a copy.<\/p>\n\n\n\n After every action a message tells you whether the email went out. If a message says the email could not be sent<\/strong> (for example the member has no valid email address), the action itself still succeeded: contact the member yourself. Note that refund requests are not automatic: after deleting a paid appointment, email accounts receivable as the warning explains.<\/p>\n\n\n\n Card payments run through Stripe. If online payment is turned off for your installation, types with billing items show “Card payment is temporarily unavailable” and cannot be booked.<\/p>\n","protected":false},"featured_media":0,"parent":5324,"menu_order":7,"template":"","doc_tag":[],"_links":{"self":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5331"}],"collection":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/types\/docs"}],"version-history":[{"count":0,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5331\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5324"}],"next":[{"title":"Good practices and troubleshooting","link":"https:\/\/www.airsupervision.com\/wp-r\/docs\/managers\/appointments\/good-practices-and-troubleshooting\/","href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5332"}],"prev":[{"title":"Business hours, closed dates and special openings","link":"https:\/\/www.airsupervision.com\/wp-r\/docs\/managers\/appointments\/business-hours-closed-dates-and-special-openings\/","href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5330"}],"wp:attachment":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/media?parent=5331"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/doc_tag?post=5331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Notifications and payments in brief<\/h2>\n\n\n\n
Event<\/th> Email sent?<\/th> Who receives it<\/th><\/tr><\/thead> Appointment scheduled (free type)<\/td> Yes, confirmation<\/td> The member.<\/td><\/tr> Scheduled with an existing invoice number<\/td> Yes, confirmation only (no receipt)<\/td> The member.<\/td><\/tr> Scheduled with a card payment<\/td> Yes, confirmation and<\/strong> receipt<\/td> The member gets both; the accounting contacts also receive the receipt.<\/td><\/tr> Appointment moved<\/td> Yes, always<\/td> The member. There is no checkbox to skip it.<\/td><\/tr> Appointment deleted by a manager<\/td> Only if Send a cancellation email to the member<\/strong> is ticked (ticked by default)<\/td> The member. If unticked, the page confirms “The member was not notified by email.”<\/td><\/tr> Appointment cancelled by the member<\/td> Yes, always<\/td> The member.<\/td><\/tr> Settings saved, type created, deleted or reactivated<\/td> No<\/td> Nobody is notified.<\/td><\/tr> Search, open details, abandon a move<\/td> No<\/td> Nobody.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n