{"id":5323,"date":"2026-10-15T09:08:05","date_gmt":"2026-10-15T13:08:05","guid":{"rendered":"https:\/\/www.airsupervision.com\/wp-r\/docs\/general-knowledge\/appointments\/troubleshooting-and-contacts\/"},"modified":"2026-10-15T23:59:26","modified_gmt":"2026-10-16T03:59:26","slug":"troubleshooting-and-contacts","status":"publish","type":"docs","link":"https:\/\/www.airsupervision.com\/wp-r\/docs\/general-knowledge\/appointments\/troubleshooting-and-contacts\/","title":{"rendered":"Troubleshooting and contacts"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Troubleshooting<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Problem<\/th><th>Likely cause and solution<\/th><\/tr><\/thead><tbody><tr><td>No appointment type in the list<\/td><td>None is active for you, or you have an open related request that blocks it. Contact the center.<\/td><\/tr><tr><td>All cells grey<\/td><td>The center is closed that week, or the minimum notice has not elapsed. Try a later week.<\/td><\/tr><tr><td>Cannot move my appointment<\/td><td>The rescheduling deadline has passed. You may only cancel it.<\/td><\/tr><tr><td>No confirmation email<\/td><td>Check your junk folder and that your profile email is right. The page message tells you whether the email was sent.<\/td><\/tr><tr><td>Payment form does not load<\/td><td>Reload the page; make sure your browser allows the card provider&#8217;s secure form.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Who to contact<\/h2>\n\n\n\n<p>The page shows the center&#8217;s contact email in notices. Use it for refunds, special cases or when a time you need is not offered.<\/p>\n","protected":false},"featured_media":0,"parent":5316,"menu_order":7,"template":"","doc_tag":[],"_links":{"self":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5323"}],"collection":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/types\/docs"}],"version-history":[{"count":1,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5323\/revisions"}],"predecessor-version":[{"id":5336,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5323\/revisions\/5336"}],"up":[{"embeddable":true,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5316"}],"prev":[{"title":"Using the mobile version","link":"https:\/\/www.airsupervision.com\/wp-r\/docs\/general-knowledge\/appointments\/using-the-mobile-version\/","href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5322"}],"wp:attachment":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/media?parent=5323"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/doc_tag?post=5323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}