{"id":5321,"date":"2026-10-15T09:08:04","date_gmt":"2026-10-15T13:08:04","guid":{"rendered":"https:\/\/www.airsupervision.com\/wp-r\/docs\/general-knowledge\/appointments\/emails-you-will-receive\/"},"modified":"2026-10-15T23:59:25","modified_gmt":"2026-10-16T03:59:25","slug":"emails-you-will-receive","status":"publish","type":"docs","link":"https:\/\/www.airsupervision.com\/wp-r\/docs\/general-knowledge\/appointments\/emails-you-will-receive\/","title":{"rendered":"Emails you will receive"},"content":{"rendered":"\n<p>AirSupervision sends emails to <strong>the person the appointment belongs to<\/strong>, at the email address in their AirSupervision profile. The messages come from a &#8220;no-reply&#8221; address, so do not answer them, and they are written in French followed by English. Nobody else (for example the center team) receives a copy of these appointment messages, except accounting for paid receipts.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>What you do<\/th><th>Email sent to you?<\/th><th>What it contains<\/th><\/tr><\/thead><tbody><tr><td>Book a free appointment<\/td><td>Yes, a <strong>confirmation<\/strong><\/td><td>Appointment type, date, start time, end time and duration. Keep it for your records.<\/td><\/tr><tr><td>Book and pay by card<\/td><td>Yes, a <strong>confirmation<\/strong> and a separate <strong>receipt<\/strong><\/td><td>The receipt shows the order, taxes, total and the payment. The accounting team also receives a copy of the receipt.<\/td><\/tr><tr><td>Book with an invoice number given by the center team<\/td><td>Yes, a <strong>confirmation<\/strong> only<\/td><td>No receipt is sent because no card was charged.<\/td><\/tr><tr><td>Move (reschedule) your appointment<\/td><td>Yes, a <strong>notification<\/strong> that the appointment was moved<\/td><td>The new date and time. Moving is never charged again.<\/td><\/tr><tr><td>Cancel your own appointment<\/td><td>Yes, a <strong>cancellation<\/strong> email<\/td><td>The cancelled appointment details.<\/td><\/tr><tr><td>A center team member books, moves or cancels an appointment for you<\/td><td>Yes, the same messages as above (for a cancellation, the team member can choose not to notify you)<\/td><td>Same content.<\/td><\/tr><tr><td>Look at the calendar, open an appointment, abandon a booking or abandon a move<\/td><td>No<\/td><td>Nothing is sent and nothing changes.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>After each action the page tells you whether the email was sent. For example: <em>&#8220;Your appointment has been scheduled. A confirmation email has been sent.&#8221;<\/em> If it says the email <strong>could not be sent<\/strong> (for instance because your profile has no valid email address), your appointment <strong>is still saved<\/strong> &#8211; write down the date and time and ask the center to correct your email address.<\/p>\n","protected":false},"featured_media":0,"parent":5316,"menu_order":5,"template":"","doc_tag":[],"_links":{"self":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5321"}],"collection":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/types\/docs"}],"version-history":[{"count":1,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5321\/revisions"}],"predecessor-version":[{"id":5335,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5321\/revisions\/5335"}],"up":[{"embeddable":true,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5316"}],"next":[{"title":"Using the mobile version","link":"https:\/\/www.airsupervision.com\/wp-r\/docs\/general-knowledge\/appointments\/using-the-mobile-version\/","href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5322"}],"prev":[{"title":"Moving or cancelling an appointment","link":"https:\/\/www.airsupervision.com\/wp-r\/docs\/general-knowledge\/appointments\/moving-or-cancelling-an-appointment\/","href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/5320"}],"wp:attachment":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/media?parent=5321"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/doc_tag?post=5321"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}