{"id":4646,"date":"2026-10-09T14:59:11","date_gmt":"2026-10-09T18:59:11","guid":{"rendered":"https:\/\/www.airsupervision.com\/wp-r\/docs\/administrator\/members\/setting-member-credentials\/"},"modified":"2026-10-09T14:59:11","modified_gmt":"2026-10-09T18:59:11","slug":"setting-member-credentials","status":"publish","type":"docs","link":"https:\/\/www.airsupervision.com\/wp-r\/docs\/administrator\/members\/setting-member-credentials\/","title":{"rendered":"Setting member credentials"},"content":{"rendered":"\n

1. How a member’s access is built<\/h2>\n\n\n\n

A member’s access to AirSupervision is the result of three layers. Understanding them avoids most mistakes.<\/p>\n\n\n\n

Layer<\/th>What it is<\/th>Who sets it<\/th><\/tr><\/thead>
Level of power<\/strong> (“Powered as”)<\/td>The member’s main level in the system (for example Student, Instructor, Dispatch, Supervisor, Administrator). Each level comes with a set of default credentials<\/strong>.<\/td>Administrators only<\/td><\/tr>
Default credentials<\/strong><\/td>The credentials automatically given to every<\/em> member with that level of power. They appear switched ON in green and cannot be removed from one member alone.<\/td>Administrators, in the Group of credentials<\/strong> tab<\/td><\/tr>
Additional credentials<\/strong><\/td>Extra credentials given to one member only, on top of the defaults of the level.<\/td>Credential managers and administrators<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Level of power is not the same as an operational role.<\/strong> Roles (for example “Chief flight instructor” or “QA manager”) describe the member’s position in the organization chart. The level of power decides what the member is allowed to do in the portal. The Administrator<\/strong> level overrides all others.<\/p>\n\n\n\n

Example:<\/strong> an instructor is “Powered as Instructor”. The Instructor level gives, by default, Can be a course instructor for a lesson<\/em> and Can register a noshow<\/em>. If this instructor must also manage the course list, a credential manager switches ON Can manage course list<\/em> for this member only. Other instructors are not affected.<\/p>\n\n\n\n

Credential groups<\/h3>\n\n\n\n

Credentials are organized in groups. Hover the small (i)<\/strong> icon next to any credential to read its full description.<\/p>\n\n\n\n

Group<\/th>Typical use<\/th><\/tr><\/thead>
Accounting<\/td>Activity sheets, validation of activities, invoicing, refunds<\/td><\/tr>
Communication<\/td>Message center<\/td><\/tr>
Courses<\/td>Instructors, course responsibles, lesson changes, course design, CBTA, Dynamic docs, multiple entries, attendance, MEES report<\/td><\/tr>
Documentation Manager<\/td>Viewing, editing, reviewing and approving documentation<\/td><\/tr>
Event report<\/td>Event reports, Safety Management System, corrections<\/td><\/tr>
Examinations system<\/td>Exam attendee, builder, reviewer, proctor, exam administrator<\/td><\/tr>
Knowledge base<\/td>Writing, publishing and managing knowledge base articles and media<\/td><\/tr>
Maintenance<\/td>Viewing, snagging, de-snagging and adding resources<\/td><\/tr>
Members<\/td>Managing profiles and files, sensitive information, passwords and logs, roles, groups, member list, email changes<\/td><\/tr>
Misc<\/td>Pictures, ID cards, news, memorandums, E-trainings and E-courses<\/td><\/tr>
Quality Assurance<\/td>QA functions, QA administration, audit and statistical tools<\/td><\/tr>
Schedule and Flights<\/td>Daily flight record, scheduler, resources, classrooms, activity-type restrictions<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Some groups only appear when the related module is activated for your organization.<\/p>\n\n\n\n

2. Setting credentials from the member’s profile<\/h2>\n\n\n\n

The quickest way to adjust one member is from the member’s own profile page. Open the profile (click the member’s name anywhere in the portal), then open the administration tab reserved to credential managers. This tab is never shown to regular staff.<\/p>\n\n\n\n

2.1 Connection and login<\/h3>\n\n\n\n

The top of the tab shows when the profile was created and last modified, and when the member’s login, password or level was last updated.<\/p>\n\n\n\n

\"Reset<\/a>
Reset connection and Connection settings (login and temporary password)<\/figcaption><\/figure>\n\n\n\n<\/span>\n\n\n\n
Option<\/th>Purpose<\/th>When to use<\/th><\/tr><\/thead>
Reset connection<\/strong><\/td>Sets the member back to “newly registered”: the password and any temporary password are deleted. The member is not<\/strong> blocked; they create a new password at the next login.<\/td>The member cannot log in, or forgot which email or password they used.<\/td><\/tr>
Login<\/strong><\/td>Optional custom login (up to 10 letters and numbers, not case-sensitive). Click Suggest<\/strong> to propose one.<\/td>The member prefers a short login instead of their email address.<\/td><\/tr>
Password<\/strong><\/td>Sets a temporary password. Click Generate<\/strong> to create one that respects your organization’s password rules. Keep Send by email this password as a temporary password<\/strong> checked to email it.<\/td>You must give access immediately (for example during an onboarding session). The member must change it at the next login.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

The Connection section is available to administrators and to members holding Can change password and see logs<\/em> with a level equal to or higher than the member’s level.<\/p>\n\n\n\n

If a member was blocked after too many failed login attempts, administrators see a Blocked account<\/strong> section with an Unlock this account!<\/strong> button. Identify the member first (in person or by checking personal questions against the profile) before unlocking.<\/p>\n\n\n\n

2.2 Level of power and credentials<\/h3>\n\n\n\n
\"User<\/a>
User level of power and credential check boxes (greyed boxes are defaults of the level)<\/figcaption><\/figure>\n\n\n\n<\/span>\n\n\n\n
  1. In User level of power<\/strong>, administrators choose the member’s level. Credential managers see the level but cannot change it.<\/li>
  2. The box below lists every credential, by group: