{"id":4287,"date":"2026-10-07T23:02:51","date_gmt":"2026-10-08T03:02:51","guid":{"rendered":"https:\/\/www.airsupervision.com\/wp-r\/docs\/organization-staff\/maintenance-center\/operational-workflows-and-troubleshooting\/"},"modified":"2026-10-07T23:02:51","modified_gmt":"2026-10-08T03:02:51","slug":"operational-workflows-and-troubleshooting","status":"publish","type":"docs","link":"https:\/\/www.airsupervision.com\/wp-r\/docs\/organization-staff\/maintenance-center\/operational-workflows-and-troubleshooting\/","title":{"rendered":"Operational workflows and troubleshooting"},"content":{"rendered":"\n<style>.single-docs .screenshot-admin-note{display:none!important}<\/style>\n\n\n\n<h2 class=\"wp-block-heading\">22. Recommended operational workflows<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">22.1 Start-of-day maintenance control review<\/h3>\n\n\n\n<ol class=\"wp-block-list\"><li>Refresh Resources.<\/li><li>Review missing-next-due icons, grounded\/warning states, wrench, AMO, expected return, last position, and next schedule.<\/li><li>Open Status board and work each exception section from the top.<\/li><li>Review the first ten next-due resources.<\/li><li>Check open tasks by registration.<\/li><li>Review Risk Heatmap or Dashboard only after immediate release blockers are understood.<\/li><li>Record ownership and due dates for follow-up.<\/li><\/ol>\n\n\n\n<p class=\"screenshot-admin-note\"><code>&#91;SCREENSHOT: maintenance-start-of-day | Capture: Resources and Status board prepared for the start-of-day review, with key exceptions highlighted.&#93;<\/code><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">22.2 New pilot snag to maintenance visit<\/h3>\n\n\n\n<ol class=\"wp-block-list\"><li>Confirm the pilot snag and supporting file in Squawk Manager.<\/li><li>Review whether it grounds the resource or has an approved postponement.<\/li><li>Confirm aircraft position and next schedule.<\/li><li>Send the resource to maintenance, selecting AMO and expected return when known.<\/li><li>Add a task for coordination if ownership or a due date is needed.<\/li><li>Add a temporary Scheduler block if a specific time window must be protected.<\/li><li>Verify Resources and Status board.<\/li><\/ol>\n\n\n\n<p class=\"screenshot-admin-note\"><code>&#91;SCREENSHOT: maintenance-snag-to-visit | Capture: Pilot snag, Send to maintenance dialog, resulting resource row, and linked task.&#93;<\/code><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">22.3 Maintenance completion and return to service review<\/h3>\n\n\n\n<ol class=\"wp-block-list\"><li>Confirm approved maintenance documentation outside this page.<\/li><li>Enter correct closing date and explanation on each resolved squawk.<\/li><li>Renew any item that remains controlled; do not conceal it in a closed record.<\/li><li>Establish the next required TTSN item when applicable.<\/li><li>Update data-sheet values only when reconciled.<\/li><li>Remove obsolete temporary Scheduler blocks.<\/li><li>Return the resource from maintenance.<\/li><li>Refresh Status board and confirm no release blockers remain.<\/li><li>Check the live Scheduler and Flight Record status.<\/li><li>Close or update related tasks and add a History note when useful.<\/li><\/ol>\n\n\n\n<p class=\"screenshot-admin-note\"><code>&#91;SCREENSHOT: maintenance-return-to-service-check | Capture: Closed squawk, valid next due, cleared maintenance visit, clean Status board, and updated task.&#93;<\/code><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">22.4 Weekly manager review<\/h3>\n\n\n\n<ol class=\"wp-block-list\"><li>Review Dashboard availability and lost-activity context.<\/li><li>Review AMO turnaround and utilization with deliberate date ranges.<\/li><li>Review pilot-squawk tags and Risk Heatmap trends.<\/li><li>Review the AI report and its limitations when available.<\/li><li>Open underlying squawks for every high-priority finding.<\/li><li>Assign tasks for inspections, data corrections, or monitoring.<\/li><li>Review OpenAviation Needs sync and failed Transfer History entries.<\/li><\/ol>\n\n\n\n<p class=\"screenshot-admin-note\"><code>&#91;SCREENSHOT: maintenance-weekly-review | Capture: Dashboard, Risk Heatmap, AI priorities, OpenAviation history, and Task tab as a weekly review sequence.&#93;<\/code><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">23. Common questions and troubleshooting<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Situation<\/th><th>What to check<\/th><\/tr><\/thead><tbody><tr><td>A resource is missing<\/td><td>Clear filters, reset selector filters, expand groups, enable Show inactives, and confirm restricted-view access.<\/td><\/tr><tr><td>The resource looks available but cannot ramp out<\/td><td>Check maintenance\/AMO state, mandatory next due, grounded squawks, Scheduler unavailability, weekday\/day-night restrictions, and Status board.<\/td><\/tr><tr><td>Send\/return maintenance is disabled<\/td><td>Refresh and check the last position or in-flight state, current maintenance state, and your access.<\/td><\/tr><tr><td>A task disappeared<\/td><td>The resource shortcut filters to open tasks. Change the Closed\/status filters or clear the registration filter.<\/td><\/tr><tr><td>Delete became inactive instead<\/td><td>The resource or AMO has history and is intentionally preserved.<\/td><\/tr><tr><td>Resource deletion is blocked<\/td><td>Existing schedules may need to be moved or deleted first.<\/td><\/tr><tr><td>A squawk is unexpectedly grounded<\/td><td>Check whether it has a valid approved date\/TTSN limit and whether the earliest limit has expired.<\/td><\/tr><tr><td>A date-postponed squawk changed after the listed day<\/td><td>The date is inclusive; it expires after that calendar day.<\/td><\/tr><tr><td>A closed squawk still appears<\/td><td>Hide inactives\/closed items, or keep them visible for historical review.<\/td><\/tr><tr><td>Cannot edit a pilot snag description<\/td><td>The original report is preserved. Use follow-up\/closing text for clarification.<\/td><\/tr><tr><td>Pilot snag label does nothing<\/td><td>Select an eligible pilot snag row first.<\/td><\/tr><tr><td>Public\/private upload did not appear<\/td><td>Confirm the rename prompt was completed, wait for upload, refresh the file list, and verify the correct registration\/tab.<\/td><\/tr><tr><td>Scheduler block is absent<\/td><td>Refresh, navigate to the correct date, and confirm From\/To.<\/td><\/tr><tr><td>Status board says No items found<\/td><td>That section currently has no exception; continue reviewing the remaining sections.<\/td><\/tr><tr><td>Heatmap shows a dash<\/td><td>No comparable tag result is available for that aircraft\/period.<\/td><\/tr><tr><td>AI result conflicts with current knowledge<\/td><td>Check period, limitations, flight hours, original squawks, inspection findings, and current operational context.<\/td><\/tr><tr><td>OpenAviation says Needs sync<\/td><td>Double-click the row, inspect awaiting flights, review Daily records, then synchronize the narrowest appropriate range.<\/td><\/tr><tr><td>OpenAviation says Up to date but no flights occurred<\/td><td>This is expected: no eligible completed flight is waiting in the selected range.<\/td><\/tr><tr><td>OpenAviation says no eligible records<\/td><td>Check inclusive dates, completion, cancellation, and positive air time.<\/td><\/tr><tr><td>OpenAviation status did not change<\/td><td>Refresh, inspect Transfer History\/details, and verify the transfer result before resubmitting.<\/td><\/tr><tr><td>A chart seems misleading<\/td><td>Confirm date range, units, hidden legend series, utilization, inactive-resource setting, and whether open visits are included.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"screenshot-admin-note\"><code>&#91;SCREENSHOT: maintenance-troubleshooting | Capture: Composite target showing Reset filters, Show inactives, Status board blocker, closed-squawk toggle, Heatmap dash, and OpenAviation Transfer History.&#93;<\/code><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">24. Final maintenance-control checklist<\/h2>\n\n\n\n<p>Before treating a resource as operationally available:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Verify the registration and current aircraft position.<\/li><li>Confirm there is no open grounding condition.<\/li><li>Confirm every postponement has an approved, unexpired limit and adequate warning period.<\/li><li>Confirm mandatory next-due control is present and valid.<\/li><li>Confirm the aircraft is not still marked in maintenance or at an AMO.<\/li><li>Confirm no temporary Scheduler unavailability covers the intended operation.<\/li><li>Confirm day\/night, weekday, restricted-view, and Scheduler display settings are appropriate.<\/li><li>Refresh Status board and resolve every applicable <strong>No release<\/strong> entry.<\/li><li>Confirm the official technical release and required records outside this page.<\/li><li>Update or close tasks and record any continuing follow-up.<\/li><\/ol>\n\n\n\n<p class=\"screenshot-admin-note\"><code>&#91;SCREENSHOT: maintenance-final-release-checklist | Capture: One resource with a valid next due, no grounding squawk, no maintenance\/AMO state, no Scheduler block, clean Status board, and no overdue open task.&#93;<\/code><\/p>\n","protected":false},"featured_media":0,"parent":4272,"menu_order":13,"template":"","doc_tag":[],"_links":{"self":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/4287"}],"collection":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/types\/docs"}],"version-history":[{"count":0,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/4287\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/4272"}],"prev":[{"title":"Printing and reports","link":"https:\/\/www.airsupervision.com\/wp-r\/docs\/organization-staff\/maintenance-center\/printing-and-reports\/","href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/docs\/4286"}],"wp:attachment":[{"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/media?parent=4287"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.airsupervision.com\/wp-r\/wp-json\/wp\/v2\/doc_tag?post=4287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}